FAQ
Product condition
Q： There is something I don't understand about the listing information, can I ask you a question?
A： Of course, please feel free to ask any questions.
For areas that are difficult to convey in photos, I can also take a video and upload it to our store's Instagram.
Q： There is something I don't understand about the listing information, can I ask you a question?
A： Of course, please feel free to ask any questions.
For areas that are difficult to convey in photos, I can also take a video and upload it to our store's Instagram.
Backyard products
Q： Do you have any products that are not listed on this shop site?
A： Yes I have.There are many backyard products that are not listed on this site. If there is a product you are looking for, please feel free to contact us individually via email or the Discord community.
Order registration
Q： Do I also need a phone number in the shipping address? And can I use a nickname for the name?
A： Yes, we need your phone number. Also, the name must be your full name. This is because without this information, the carrier will not accept the delivery.
Payment methods
Q：What payment methods does this site accept?
A：Since this site is operated by Shopify, you can use the following payment methods.
・Shopify payment credit card (american express, Visa, Mastercard, JCB)
・Apple Pay
・Google Pay
・Shop Pay
Q：What payment methods does this site accept?
A：Since this site is operated by Shopify, you can use the following payment methods.
・Shopify payment credit card (american express, Visa, Mastercard, JCB)
・Apple Pay
・Google Pay
・Shop Pay
・Paypal
Delivery
Q： What carrier will you export with?
A： Basically, we ship by DHL. Shipping is available from Monday to Friday. Weekends are not available because DHL is closed.
Q：Can you send the goods all over the world?
A： Yes, it is possible to ship over the world with DHL.However, there are some countries where delivery is not possible.Please contact us before purchasing.
A： Yes, it is possible to ship over the world with DHL.However, there are some countries where delivery is not possible.Please contact us before purchasing.
Q： When will the goods be shipped?
A： We will ship the product within 48 hours after payment. If you are in a hurry, please contact us by e-mail and we will do our best to ship the next day.
A： We will ship the product within 48 hours after payment. If you are in a hurry, please contact us by e-mail and we will do our best to ship the next day.
Q： Can you give me the tracking number after shipping?
A： Of course, we will email you the tracking number. You can check the delivery status yourself at any time.
A： Of course, we will email you the tracking number. You can check the delivery status yourself at any time.
Q： How long will it take to arrive after the product is shipped?
A： If the shipping destination is the United States, it will be delivered in 4 to 7 business days after shipment. Please contact us each time as it varies depending on the destination country.
Customs duties
Q：Who is responsible for taxes such as customs duties?
A：Customs duties and other taxes are the responsibility of the buyer.
Please check each tax yourself before purchasing.
Q：Who is responsible for taxes such as customs duties?
A：Customs duties and other taxes are the responsibility of the buyer.
Please check each tax yourself before purchasing.
Q：I would like to reduce the customs duty, so could you mark the item as a gift, write the item cost at a lower price, and ship it to me?
A：We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior.
Cancellation
Q： In the case of direct transactions, do you accept cancellation after placing an order?
A： We are sorry, but we do not accept cancellations after an order has been placed.
Returns
Q： In the case of direct transactions, can I return the product after receiving it?
A： We are sorry, but we do not accept returns for customer convenience. Of course, if the product is defective or defective, we will accept returns.
Shopify Coupons
Q： I forgot to use the coupon when I made a purchase on Shopify. It will be after payment, but can I still apply the coupon afterward?
A： We are sorry, but coupons cannot be applied after payment.
Deal directly
Q：Can I trade directly with GAOLENS without going through this shopping site?
A：Of course, we are happy to deal directly with you.Please keep in touch via email or our Discord community.
Q：Can I trade directly with GAOLENS without going through this shopping site?
A：Of course, we are happy to deal directly with you.Please keep in touch via email or our Discord community.